Knowledge Base

I downloaded the trial version, but I'm getting an error during the installation process.  Can you help?

Answer/Resolution

If you encounter an error during the install, try keeping your computer connected to the Internet during the installation process.  The wizard may have determined that one of your Windows components is out of date and is trying to fetch the updated file from Microsoft's website.  If you try this and still encounter an error, jot down the exact wording of the error and send it to us in an e-mail.