Frequently Asked Questions: 

See Also:  Other Help Options

• I downloaded the trial version, but I'm getting an error during the installation process.  Can you help?
  
• Can I use a second copy of Envision on my home/office computer?
  
• How do I order a CD-ROM?
  
• Will there be future versions of Envision with upgrades and new features?
  
• Will I have to pay an upgrade price for future versions if I've already registered?
  
• What are the system requirements in order to run Envision?
  
• Will there ever be a Mac or Linux version of Envision?
  
• How do I track attendance for distinct meetings or groups, such as Sunday School classes?
  
• Can I store photos of my members?
  
• When I register, will I get a CD-ROM in the mail?
  
• Is there any written documentation available?
  
• How do I do bulk e-mailings with Envision?
  
• Can I set up Envision on a network so that multiple computers can work in the same data?
  
• What is my User Number?
  
• What is the difference between the single ministry license and the churchwide license?
  

• I've installed Envision on a PC with Windows 8, Windows 7 or Vista, and I'm getting an error when I try to run the program.  What do I do now?
  
• Why do I get an error when adding a photo?
  
• I've transferred data from one PC to another.  Why do I get an error when opening the Member or Visitor pages?
  
• How do I use Envision's barcode features?
  
• Runtime error 9 when opening Group Stats report.
  
• I had to re-install Envision after re-formatting my hard drive.  It's asking for an unlock code but it's not accepting my original code (or I lost that code).  What do I do?
  
• How can I make a backup copy of the data for my group?
  
• How do I add my own group's name to the printed reports?
  
• I've checked off the "Phone Call" box for a visitor.  Why is that visitor still listed as needing attention?
  
• What do the different colored icons mean next to the names in the drop-down list?
  
• How do I make the best use of Envision?
  
• How do I delete a member or a visitor from the directory?
  
• How do I synch data in Envision with my mobile device?
  
• What is the "team" field used for?
  
• How do I "clone" a member?
  
• How do I change the date on a service record when I enter attendance?
  
• How do I print a list of visitors I had on a certain date?
  
• How do I import/export data to/from Outlook?
  
• How can I restore a backup copy of my data after a hard drive crash or installing on another computer?
  
• How do I transfer data from one computer to another?